Customer Support
Because We Care
Since 2015, Your Trusted Accessories Store take great pride in upholding a tradition of excellence by featuring only Jewelry & Wrist Watches of Premium Quality, fashion trending styles, and classic shapes.
We are not only stocking our online store with the best, but we also do our best to keep our prices competitive.
Check out our great selection, and if you can’t find what you’re looking for, get in touch.
We founded Your Trusted Accessories Store with one goal in mind:
Giving our customers a fair, rewarding and enjoyable shopping experience.
We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Returns Policy
Free Returns - Within 30 Days
Return at Sales Representative or at the Pop-up Store and refund.
"If you're not satisfied with any purchase, just return it for an exchange or your money back.
No questions. No fuss. No problems."
Delivery Options
Thank you for your patience. We are working hard to make things smoother.
Due to a high volume of orders and lockdown regulations, our delivery and refund processes are taking longer than usual. We know it’s frustrating and we appreciate your support during these unusual times. To stay up to date on the progress of your order, you can track it here.
To ensure that our customers and sales team are kept safe:
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Our sales team are following all stipulated safety and hygiene guidelines
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Our sale representatives are wearing masks, using sanitiser and keeping a distance of at least 1.5m
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We require a signature on delivery - our sales representative will proceed with the sign off process
We ask you to do your part too by:
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Wearing a mask when you receive goods
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Allowing for a distance of 1.5m between you and our sales representative
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Sanitising your goods when you've received them
Processing Time
Order processing usually takes 5 to 7 business days.
At Your Trusted Accessories Store we do our best to process orders as quickly and efficiently as possible. We thank you for your patience and understanding in this regard.
Once dispatched an email with tracking information is sent out. Delivery is overnight unless the area is a regional area, in which case it may be longer.
Shipping Methods, Costs, and Delivery Times
Your Trusted Accessories Store offers Free Standard Delivery for any order for R600,00 or more, promotion code is needed. For orders less than R600,00 a standard R39,95 delivery fee is charged.